Innovation and Collaboration
Innovation and Collaboration

Innovation and Collaboration

PROJECT NAME: Fika labs ROLE: Facilitation, Service Design and Innovation Agent DATE: 10/02/2019

About the project

Fika labs was designed to be a motor of innovation inside my business area in Ericsson Brazil.

The challenge

Make a cultural change and engage internal employees as protagonists of simplification of processes and cost saving using Design Thinking and Design Sprint as frameworks for solving problems and engaging multidisciplinary teams.

Creation process

The creation process was design thinking and the mapping of the innovation journey.

The processes were followed in this order:

  • Design thinking
  • Brainstorm
  • Visual identity
  • Design Sprint


  • 6 months pilot for testing the framework and cultural aspects
  • Pivoting and resizing after pilot with the buy in of the CEO!


Hi 👋 I'm Adri!Hi 👋 I'm Adri!

Let's connect.

📧 Email address :

🔗 LinkedIn :

Vila Mariana, São Paulo, SP

Phone: +55 (11) 98162 1123

© 2020 Adriana Bortolotto

Notion + Super ⚡️